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FAQs
1. Is shipping free?
Yes, we offer free shipping on orders over $100 within Australia. For orders under $100, there is a flat rate shipping fee of $10.
2. How long will my order take to arrive?
Orders typically arrive within 3-7 business days. However, remote locations may take a little longer.
3. Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking number via email.
4. What happens if my item is lost during shipping?
If you believe your order is lost, please contact us at info@napandsun.com with your order number. We’ll work with the carrier to resolve the issue.
5. Can I send my order as a gift to someone else?
Yes! Just enter the recipient’s address during checkout and include a note if you’d like to personalize the gift.
6. Is the picnic blanket waterproof on the bottom?
Yes, our picnic blankets have a waterproof bottom layer, perfect for damp grass or beach sand.
7. How do I attach a sun umbrella to the picnic blanket?
Our blankets come with a center hole designed to fit most standard sun umbrellas. Simply insert the umbrella pole through the hole and secure it.
8. How do I fold my picnic blanket?
To fold, keep the zip pocket facing down, fold the blanket in half twice, and then roll it up so the pocket is on the outside. Attach the carry strap, and you’re good to go! For a step-by-step video, check out our folding tutorial here.
9. Is the towel really sand-repellent?
Yes! Our beach towels are made from sand-repellent fabric that makes it easy to shake off sand, so you stay clean and comfortable.
10. What materials are used in your products?
Our products are sustainably made from recycled fibers, specifically eco-friendly RPET material, making them both durable and planet-friendly.
11. Are your blankets machine washable?
Yes, all our blankets are machine washable. Just wash on a gentle cycle and air dry to keep them looking fresh.
12. Are your gym towels antibacterial and odour-free?
Yes, our gym towels are coated with a special antimicrobial layer that fights bacteria and prevents odors, keeping them fresh and hygienic even through the toughest workouts.
13. What is your return policy?
For more details, please check out our return policy. We accept returns on unused items within 30 days of purchase.
14. What if my product is faulty?
If you receive a product with a manufacturing fault, it’s covered by our warranty. Please contact us at info@napandsun.com with your order number, photos, and a description of the issue. For wear and tear or accidental damage, warranty coverage doesn’t apply.
15. How do I start a return?
To initiate a return, email us at info@napandsun.com with your order number and reason for return. We’ll guide you through the process.